CA Essay Example | Topics and Well Written Essays - 2250 words

CA - Essay Example Mr. Wilkins annoyance is innocent based on the interpretation that made most sense to him even when he did not inquire the usage of the automatic system, the agent is amused and laughs through the conversation. She is so amused she promises to record the speech and fails to understand how the man came up with his interpretation of night mode, day mode and race mode on a single key gearbox as he refers to it. Even though the agent cannot help but laugh herself with her partner off, she remains polite and attends to the customer effectively. We have utilized explanations for the behavior portrayed by Wilkin in his conversation along with that of the agent. The difference in these two people in their manner of understanding matters creates the content of the analysis. The responses given by the customer, Wilkin make it clear that the conversation was a natural one and random. My partner and I have also described the content of conversation